Swellea ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
1. Information We Collect
1.1 Information You Provide
- Account information — name, email address, password, phone number, profile photo, date of birth, role (surfer, instructor, school owner, parent).
- Profile information — surfing skill level, certifications, specialties, availability, biography.
- Booking information — lessons booked, equipment rented, payment details (processed by our payment partners).
- Children's information — for parent accounts, basic profile details about minors you add (name, age, skill level).
- Communications — messages exchanged with schools, instructors, and customer support.
1.2 Information Collected Automatically
- Device information — device model, operating system, unique identifiers, IP address.
- Usage data — pages and screens viewed, features used, time spent, in-app actions.
- Location data — approximate or precise location (only with your permission) to display nearby surf schools.
- Cookies & analytics — to improve the Service and analyse traffic patterns.
2. How We Use Your Information
- Create and manage your account and verify your identity.
- Process bookings, payments, and equipment rentals.
- Connect surfers with schools and instructors.
- Send transactional messages (booking confirmations, lesson reminders, receipts).
- Personalise content and recommendations.
- Provide customer support and respond to your inquiries.
- Detect, prevent, and address fraud, abuse, and security issues.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We share information only as described below:
- With schools and instructors you book through the Service (name, contact, booking details).
- With service providers (cloud hosting, payment processors, analytics, email delivery) bound by confidentiality.
- For legal reasons — to comply with a subpoena, court order, or applicable law.
- In a business transfer — in connection with a merger, acquisition, or sale of assets, with notice to you.
- With your consent — for any other purpose disclosed at the time you provide the information.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or update your personal data.
- Request deletion of your account and personal data (see our Data Deletion Instructions).
- Object to or restrict certain processing activities.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with your local data protection authority.
6. Security
We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (HTTPS/TLS), encryption at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.
7. Children's Privacy
Swellea is not directed at children under 13. Parent accounts may include profiles for minors so the parent can book lessons on their behalf — these profiles are managed solely by the parent. We do not knowingly collect personal data directly from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.
8. International Transfers
Your data may be processed in countries other than your country of residence. We use appropriate safeguards (such as Standard Contractual Clauses) where required by law to ensure your data is protected.
9. Third-Party Services
The Service may contain links to third-party websites or integrate third-party services (e.g., maps, payments, authentication). Their privacy practices are governed by their own policies, which we encourage you to review.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the app or by email. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:
Swellea
Email: contact@swellea.com
Website: www.swellea.com